CC
Connie C

1 reviews | Active since Jun 2016

13 Mar 2017, 07:24

Bad Manners

<p>Last week i received, a call from Christene at Lewis to ask when i will be maki g payment i told her i am in Portch we barried my mom in law i will come in on thursday to make payment he words to me was hell no tak the bank details and make immediate payment i took the bank details she also called my mom and treattner her so i made the payment lucky and thank God for FNB with there excelent service i receive a call from them and ask why was this payment made to a Mr Nkosi account should they release the payment because my ref was a account number i went in on saturday morning the money was refurse into my account so i dont know was this a friend of hers or she dont know the bank detail my account is still not paid i will go in and pay it tomorrow if she just let me pay it on the 7th i know i was two days late but i had a death in my family she is also very rude when she called i think Lewis Boksburg should get another nationality these colourd ppl think they owe Lewis no customer service</p>

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Replies (2)
Lewis Stores
Lewis Stores's reply13 Mar 2017, 08:45
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 565129

Best regards,

Lewis Stores
Lewis Stores's reply16 Mar 2017, 08:51
Official

Please be advised that the matter has been resolved amicably.

Best regards,