Bad experience

I am still waiting for feedback from Lewis store since last week. Their service is bad

Good day,

Please note that I am referring this matter to the National Consumer Council. I am shocked and disappointed with the level of service I received from your store. I can be reached by telephone at ***.

I am writing today to complain of the poor service I received from your company. I was at the receiving end of some very poor service at your store.One of your sales consultant at Ladybrand branch made a credit inquiry in my name without my permission and that warrants a ***** case against her. After that enquiry my score was reduced by 15 in total. It’s not something I can just let go of, it ruined my plans a lot.They also included the extended warranty on my purchase without discussing it with me first. Even this one it’s also a serious matter because I was told that if I received a call from Head office regarding this sales I must answer by saying yes to all the question.I was appalled at such behaviour, and have a good mind to take further steps. I hope you would look into this matter, and make sure such an incident is not repeated. Your company has been to provide good services, and such events tarnish the company name , so please address this issue soon.I trust this is not the way that Lewis store wishes to conduct business with valued customers. I look forward to your reply and a resolution to my problem and will wait until August 30, 2023 before seeking legal help from my Attorney and SAPS.Thanking you in advance.