BAD EXPERIENCE

I bought a bed on credit for 23999.98 on the 6th September 2024 and on the 8th Sept I realized that the bed is getting shallow, the matress is not strong and shows exactly where my wife I sleep. I laid a complaint in store on the 9th Monday, then on Tuesday they asked for photos and I sent them, they said I must wait for feedback. Days went by with no feedback but every week they deduct money on my account for payment. Friday the 20th I went in to request the deal to be canceled. The store manager agreed but said it's already late they can't collect the bed that same day. It's a new week there is no one calling for collection of the bed, yesterday I called and complained to the manager that this in an inconvenience why is this bed not being collected, she said the latest if Friday but I won't get my refund the same, yet today they deducted another installment on a deal I canceled last week Friday. This is so frustrating because I need a new bed my wife is giving birth next week Wednesday and Lewis is just bringing more stress