BAD CUSTORMER SERVICE.

I have an account with them and on this account there is an assurance. I went to the store to let them know that I am not working due to the COV -19 . I give them all my information and document and they said they will get back to me. Well there getting back to me was to ask me when I am going to pay. So I have to sing the story over and over again. I was went to there web pages and asked and told my story . And can you believe that I got a call to asked about my payment but nothing about my assurances story .