BAD CUSTOMER SERVICE,WRONG DELIVERY AND FALSE ADVERTI*****T

<p>In april 2015 I was approached by one of lewis staff members who works at Eyethu Mall in Orange Farm,she convinced me to open an account in lewis as she had promised that there where no hidden costs so that's when I decided to check the catalogue and while doing that I was interested in a microwave which showed the price which was less than 2000 rands and if I took it by installment I was going to pay less than 200 rands per month for 36 months that's when I decided to purchase it by credit and the lady promised that the product is going to be delivered same day which did not happen,the product only came in the following day after I have signed a contract with no one bothering to explain the terms and conditions of the credit.After the micro wave was deliverd to my house by the merchant store I checked it only to find out the merchandise was not what I had ordered for due to my work schedule I went back to the store the day after to complain about the wrong delivery and they told me that if i have already opened the box of the merchandise Im not allowed to return it.In May 2015 after paying my first installment which they said it was now 250 rands when I had checked my balance it was 3000 rands after paying the 250 rands now everytime I pay my balance does not decrease that's when I enquired about it and they told me that insurances which I did not even agree to appeared on my account which are the resons why balances does not decrease no body had bothered to explain the insurances that I do not know even today which Im still paying for even today.Lewis put those insurances in credit without my concern.I don't understand why is it that I pay in other branches</p>