Bad Customer Service/ damaged blackberry phone

I am fedup with the ****py service i am recieving from Lewis Group headoffice, its been almost 6 weeks nobody <br> can give me feedback as to what is going to happen with this phone, i bought the phone from Beares, a few months ago, its giving me problems and there is still warranty on this phone, i was reffered to the Lewis group for assistance, but up until today they cannot tell me where i can take this phone to have it repaired.<br> <br> They promise they will call back and they never do, i have spoken to Kobane, and he is very unproffesional, it doesnt seem he knows what to do. All i want to know is what must i do with this phone. there is still warranty on it,i am paying for a phone which is giving me problems.<br> <br> I have been told that i can go to Lewis Town Centre and they will send it for repairs, Kobane told me he called them and they said its fine, when i indeed got there. Kobane never called and they didnt know about anything, and i was advised to call Kobane again. Why is it so difficult to tell me where i can have this phone repaired, i have called Kobane again this morning and was told his still waiting on his manager to tell him what to do.