Bad customer service

I bought a sleigh bed from Lewis stores china Town in Parow Caoe Town. The botton end of the sleigh bed i took apart due to the side pannels that clip onto the botton end of the sleigh bed has worn out and tye *****s doesnt fit on their. I called the store in June 2024 to inform them about the problem. I was asked by the clerk to send pictures through to a whatsapp number so they can see what the issue is, they then called me back to say they will have to send out the assemblers to my hoise to check the issue out, the assemblers said that the part that they need is in there warehouse but the store will call me back to tell me what would happen after that. The store called me back two days later and informed me that they cannot replace the sleigh bed but they can order the parts but i will have to wait until they have it,they will call me back when they get an amswer from the warehouse. Three weeks ago in Septermber 2024 i called lewis stores for a follow up on this matter, i asked to speak to the manager and i was told that the manager is on leave bit i can speak to the person thats acting in her place. This person then tells me that this issue of the seligh bed shouod have been sorted out long time ago but she will call me back. The acting manager then calls me back the same day and informs me that they will be replacing the sleigh bed and she asked me which day will i be available for them to collect the broken one and bring the new one. I told her the wednesday i will be home. Two weeks has gone by and no one called me, no one came to collect and bring the new sleigh bed. No follow up calls from this store nothing. Last week Friday i called the store again asking to soeak to the acting manager i get tood that she is busy with cleints but inshould leave my contact details as she will call me back as soon as she is done with her clients. Today is Monday,30 September 2024 i again called the store to ask if incan speak to the manager i get told that the manager is busy with interviews.and i then ask if i can speak to the stock clerk that deals with complaints,o tell him who i am amd explain my situation again and he tells me yet again that i have to send pictures throigh to his phone i then tell him that inhave already semd pictures through in June month already and that the assemblers was here, he tells me that he cant replace my item becouse it needs to be investigated 1st... So from June month until now no ome did nothing about ky complaint afyer i did everything that they asked from me.and i then ask him to soeak to the manager and he tell me i can call back tomorrow when the manager is back from leave. I dropped the call as im so frustrated becouse between June 2024 until now i haven't gotten any feedback from this store, i then call head office amd ask to speak to someone that deals with complaints and i then get thransfered to customer care were no one answers and the ohone just keeps ringing. Im upset, frustrated and angry as this store give me more problems than anything else. I have a maintenance plan and i pay for insurance on the sleigh bed and yet they still tell me i cant get a new one