Bad customer service at Lewis stores

So last week I enquired online at lewis furniture stores and hours later I got a response with the pre approved amount and I was told to go to the nearest lewis store

So today I went to the nearest lewis store,which is at Kwa-Mashu station

Firstly I got there around 14:10 only to find the store closed and the staff were sitting inside and chatting,yet according to operating hours online it's 8-3pm

A security guard who works at the mall knocked at the door so that they can let me in

That's the worst part ,the lady who assisted me didn't even greet ,she asked me what do I want,I told her I'm here in regards to the sms which I showed her

The she asked me where I work,I told her at the call center she told me they don't help or let people who work at the call center buy in their store

When I asked her why,she said because we're ******* ,we don't pay and they don't take them in their region a gentleman added while sitting down that we're *******

I'm Soo disappointed that the legendary brand I grew up believing in has stoop so low that they now discriminate against peoples jobs and take it as far as insulting and looking down on me just because I work at the call center?

Well I'll take this further as to advocating for all call center employees in Durban to stop buying at lewis furniture stores because our money it too dirty for them