Bad customer service and no help if you ask for help.

I bought R35000 furniture at Lewis store. My monthly tis R1500 I said to Lewis make my monthly payment R2000 I want to be a good customer. On the 12 September 2022 they broke in to our house at Madjadjiskloof Limpopo stole TV an the Panisonic HiFi I bought at Lewis store. On the 13 September 2022 I did go to the Police department for a Avidavit with case number for Lewis store so that I can claim my Panisonic HIFI. I do pay extra on my Insurance at Lewis store for Theth and Lightning damaged. On the 1 September 2022 I did hand in all the documents for Lewis store so that they can help me with the Panisonic HiFi. On the 13 September 2022 the manager words was as follow. Mam we will send this document to our Insurance department this will be process in a day and you will receive your Panisonic HiFi in two week, on the 28September 2022 I went to Lewis store to know what is going on. The manager response was as follow. Mam when we received a SMS from the Insurance department we will let you know but it will not be soon. I said to the manager but you said it will take two week then I have my goods. He looked at me and just said yes he can do nothing. And he answered the phone and ignored me. Second complain towards Lewis store. I want to buy a Tv so they said they can help me with a TV my tv license is not up to date I must first pay my Tv license and then they can help me with a TV. On the 28September I payed my Tv license and went to Lewis store and ask for a TV then they said to me. Sorry we can't help you the account is on hold after 6 months they can help me. So know I can't buy a Tv cash because I payed my tv license up to date. Also the lady helped me was also arrogant when I said this is so wrong how you tread your customer. I'm so unhappy with Lewis store.