Bad customer service

In January 2020 my mom she log a complain about her broken headboard to be fix which she's still paying for it. They send a someone to check it, he promised to come and fix it but he hasn't come.

July 2020 i went with my mom to complain to the manager, he promised to send someone to fix it, even this day no one ever came.

On the 2nd November 2020 I went again with my mom to the store, we complained to a sales person, which she told the manager but the same manager didn't even bother to attend to us. We left the store without being helped.

The manager doesn't respect his customers. I believe he is only happy about the sales being up not the customers complain. His rude.

Account no 032416