Bad customer service

With the Lewis stores refunds, Mrs Lulu has presented bad customer service and doesn't know how to go an extra mile to help a customer or find out from Lewis Store HO what can be done to assist.<br> <br> We have relocated from Kimberley to Johannesburg. We cannot drive all the way to Kimberly to sign documents for a refund to take place. We have asked if the documents can be faxed or scanned through, this too has been refused. Mrs Lulu said that she did check with her RC (Mrs Howard), and Mrs Howard agrees.<br> <br> This is not a good reflection on Lewis Stores or the helpfulness of it's employees.<br> <br> When we speak to the Lewis Head Office via the helpdesk number provided ***), we get told that the branch will assist remotely if we provide them with the relevant information. <br> <br> Lewis needs to handle such situations with merit and not provide conflicting information.<br> If the Lewis Stores Jones Street Branch pays for the flight to Kimberly, we will be more than happy to comply with their request.