bad customer service

my husband had an account wiyh lewis in 2009 we purchase goods on account and we were not happy with the products thus sent it back by choice he now reapp**** through SMS and received a response stating he qualified for 20000.00 when arriving at the store we were informed the application had been declined as goods was reprossed we then notified them that this was not through and were told to speak to the manager who was very rude and proceeded to scream at us infront of other customers that they do not help if goods were repossed

the lewis store in lenasia manager Lebo she is very rude and abrupt with customers