bad customer service

Address:757 Nyikie street Old crossroads Cape town 7750 Contact number: ********** 357

Good day

I opened a Lewis account 4 years ago and I bought a bedroom suit, that same year I fell pregnant and went on to Maternity leave where I could not pay my monthly instalments thus making my account fall in to arrears. I only stayed for 4 months on my maternity, then went back to work and I started catching up on my arrears.

When I finally wanted to settle my account, I then contacted the Branch in Mitchells Plain and spoke to one of their Managers about settling the whole balance on the account. The manager refused to give me a discount , by saying he will not grant me a Settlement amount with a discount. A few weeks went by and Lewis officials came to my house to come and apologise for their Managers behaviour and told me to contact the Manager again and ask for a Settlement.

I have been paying an amount of R1400.00 for 4 years straight now, balance is just not decreasing and every time I want to settle, I am refused a settlement amount. I then decided to contact “Hello Peter” on Facebook and complain, because it is within my rights and this debt is draining me financially and emotionally. I then contacted the Branch this year and asked to speak to one of their Managers, I requested the Balance on my account, and the Manager that I spoke to gave me a Balance of R12600, I then arranged to settle that amount and told her I would be coming inside the Branch to pay the amount in full. When I got there, to my surprise, the Manager denied ever speaking to me, she then told me that my account is actually owing R29000 and I will not be granted a discount on this account becase I went and laid a complaint on “Hello Peter”.

I am furious and do not know what to do anymore ,I feel like I am being discriminated and my Rights are being violated because I am Blacklisted at the Credit Bureaux and I am being given a run-around regarding my account. I have all my receipts and I am sure the amount that I have paid thus far is more than the Bedroom suit when I 01st opened this account. The manager said she will speak to the Lewis officials and they will contact me, but nothing ,I have been waiting for their call for 3 days now.

Please may you assist in this matter, as my hands are tied.

Kind Regards Angry Customer