Bad customer service

<p>Spoke to a lady called Lusanda in customer care department regarding a corner unit that is faulty, the call was make two weeks ago and she promised to look into the matter and give me some feedback the next day, up untill now still no feedback from her or Lewis stores. Im wondering what is the point for them asking your contact details if they have no intension on calling you back, very bad service.</p> <p> </p> <p> </p> <p> </p>