bad customer experience

<p>i bought my tablet last year November,then had a problem with it this year in March,,i submitted all the document for my insurance claim,and when ever i go back to ask how far are they,i am not getting a straight there is always an explanation that i dont understand,no one is calling me just to keep on the lop,,or explain what is happening,i have to be the one contacting them and they keep telling that they waiting for some papers,but when ever they want their money then they quick to call me,,but how do i pay for something i am not using </p>