Bad client service

Bad client service. I bought a chester lounge suite cash on 20 October 2020. It seams torn and I battled with them to replace. They replace it with a completely different couch and then replaced the complete set. I contacted them the day when they delivered and informed them that the set was damaged. They said they will replace it. It is already a week later and they haven't exchanged it. Everytime they have excuses that they don't have stock. This is unacceptable