HH
Helena H

1 reviews | Active since Dec 2019

28 Dec 2021, 11:21

Bad bad service from lewis kraaifontein

Im not a happy client at all on the 18 November 2021 my tv just switch off by itself i phoned lewis kraaifontein and told them about the problem they collected the tv on the 19th they said it would take 3weeks to repair time went by they bougt my tv back but still it were faulty they took it back to the repair shop but they said they cant fix it so they asked me to lodge and insurance claim so i did i few days ltr they said insurance decline my claim so they said they will do an exchange i went to lewis kraaifontein and then they change the whole story they gonna take the tv to tv world to have it fix promising me that i will have the tv before Christmas but that didn't happen i asked for a follow up this morning they phoned me telling me that tv world is asking to much money to have the tv repair and if i cant pay half so i said no because its not my problem now they said they gonna send the tv back to western cape for repairs im just so fed up I've been without a tv for a month and half now Ive been a paying customer for 3years and this is the service i get

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Replies (2)
HH
Helena H's update28 Dec 2021, 14:55
Reviewer Update
Its been going on for weeks now im not happy because im paying for something i dont have
Lewis Stores
Lewis Stores's reply29 Dec 2021, 09:24
Official
Dear Miss Hendricks,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores