Bad bad service and unhappy customer

Good morning it's me again nadine saayman I just send money in to my husband account and then lewis deduct it why so I contacted the agent who help us he said it's not them I must fone this number *** so did call but they can't talk to me my husband must give consent ok I understand that but why lewis deduct alot of money and the freezer is already finished because at Lewis they said it's not them I'm so tired of this it's the 3rd time they deduct money and I want my money know they said they are waiting for the area bestuurder they always say that I also have proof of the last payment the closed payment of the freezer the lady that helped me delicia baker and she told me this is the last payment of the freezer R514.69 so we closed the freezer and took cupboard and a bed but know they still deduct money for the freezer