Bad Attitute

Good day I bought lounge suit at Thabong Shopping Centre ( Sebokeng ) January 2019, I only made one payment in January and I have 2 outstanding payment for March y and April which I will pay on the 21 May 2019 , The reason why I couldn’t pay March and April is because I called Lewis head Office to cancel my insurance that is attached to my lounge suit because I have other financial commitment , at the moment I can only afford to pay my lounge suit only not the insurance , Because I didn’t want to start at the wrong foot with Lewis I called the head office to make payment arrange.

The head office referred me back to the store were I bought the lounge suit, I called the store because I have a busy schedule, I hardly have time to go around the stores. i explained my story to the lady who answered the call. She said she will find out regarding what’s the procedure to follow to cancel my insurance, so when I bought the lounge suit they explained the insurance to me, they did not advise me that I can not cancel my insurance later, I only found out when I called the head office. So the reason I wrote this complain is because of the call I received today from Lewis Thabang Shopping Centre which I am not happy, I am not quite sure of the lady I spoke to I think her name is Zondwa or something like that ,I was at Clicks to buy medication ,and she called , she was rude to me and she didn’t give me the opportunity to say side of my story , she was yelling at me like a school boy ,I tried explaining to her but she never gave me the opportunity to do so ,how she sounded on the phone I felt like I owned her personally not the store, I am really disappointed to receive such service from a big store like Lewis an I’m wondering if I’m the only one receiving such service , I don’t like doing business with such people who do not respect their client ,it’s frustrating , I very angry at the moment, I’m also complaining of behalf of my fellow brothers and sisters who does not have the knowledge or ability to complain, Customer should be treated fairly and with respect, I have a serious problem with people with such bad attitude she is so ***********, and no customer deserve to be treated like that, Lewis is no ****a shop it’s a big brand, a well know organization. This is the kind of service we get from stores in the location and they treated customer like that because they can’t complain, I felt like they treated me like that because I’m a black man, right now I feel Lewis could just come at take their lounge suit,

I understand they might be getting commission from the sales they make but that’s not my problem or concerns, how they pushed me when I bought the lounge suit to take to insurance it shows that they are getting commission. I’m a branch manager of standard bank I know this thing works and I work with people, and it frustrate me when I get such service, the internal issues should not impact the customer, the lady I spoke to today need a serious Customer service training, I want to be treated like the only customer. The lady called my mum and my wife and harass them I don’t appreciate that, payment my account has nothing to do with my mum, when I went to Lewis I went there alone, when Lewis have issues with me they must deal with me directly, she said thing to my wife which I wont mention on the complaint. she threatened my mum and my wife that I will lose my credit if I don’t pay urgently , I don’t ever want to hear my mum or my wife saying they receiving calls from Lewis , My Mum is very sick and I don’t her to stress about my personal thing , Should her health be affected by this I will take further steps , it’s not like I’m running from paying Lewis, I’m willing to pay my debt with Lewis only if they cancel my insurance , on the 21st May I can pay my payment for M]arch , April and May . Respect is everything to me, if you do not respect me then I can’t do business with you period, certain thing I can’t compromise ,and I feel like every customer must be treated with respect not what is happen at Thabong Shopping Centre ,I am business man and I know how important it is to keep healthy relationship with your client . And I am not terminating my relationship with Lewis with due to *********** staff. I want Lewis to discipline her if not I will escalate the matter further.

I want my matter to dealt with respect and urgently. I need apology from the Zodwa lady and written apology from Lewis. and I want the store to apologies to my mum and my wife.