CT
Charne T

1 reviews | Active since Oct 2015

02 Oct 2015, 15:55

Bad Attitude & Threatening Calls

I am extremely disgusted with the call I just received from the manager at the Lewis Store in Grassy Park.<br> I am well aware that my account is in arrears by TWO months, but I have been attempting to make contact in order to set up a payment arrangement.<br> However I am now being demanded to pay an amount today or my goods will be repossessed and the account will be blacklisted. Not to mention when I explain that I was on maternity leave and unfortunately was not being paid at the time, I am being told so rudely by the manager that she did not tell me to get pregnant. That is disgraceful! Is this honestly how Lewis staff treat their customers? I am well aware that a letter of demand needs to be issued prior to my goods being repossessed, yet when I ask where this letter is I receive no reply but just more threatening phone calls. I will definitely not recommend anyone to Lewis stores, in fact after the service I have received I will advise people against them. You treat people with respect especially since I am more than willing to make and stick to an arrangement. Honestly I have NEVER BEEN MORE DISGUSTED BY THE TREATMENT I RECEIVED!

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Replies (1)
Lewis Stores
Lewis Stores's reply13 Nov 2015, 15:29
Official
Hello CharneT29,

Our ***

Please be advised that this matter has been resolved amicably. Our office addressed the matter with Ms Taylor who accepted our explanations.

Yours faithfully
The Lewis Group