BAD ATTITUDE OF LETICIA, ATHLONE STORE, HOW DARE SHE BE RUDE TO MY MOTHER!!!!!

My Mother has had some seriously pathetic service w.r.t a Hisense TV that was purchased from Lewis stores in Athlone. The Tv broke after a year and Lewis refuses to assist in providing her with the proof of purchase to have the TV fixed with Hisense. I am appalled by the service that is given to 60+ year old that can barely walk, The store Manager Leticia has now way of dealing with customers has the audacity to be rude to my Mother after she inquired about her proof of purchase. they were too negligent to fill out the warranty form when she purchased, the service was all good and well when they transported her from her home to their store to help her in debt herself but now you are unable to assist her with her purchase. We are at our wit's end as you are causing my Mother stress and I Do not appreciate this at all. LEWIS, I GIVE YOU 24 HOURS TO SORT THIS OUT, MY NEXT EMAIL WILL BE DIRECTED TO THE CPA. THANKS!!!!