Bad and not good customer care.

Good morning I previously wrote a review about Lewis stores. It seems like it could be very true about what other people also wrote on hellopeter. And it seems if they fix one problem another problem occur. And I don't understand why the shop itself couldn't fix problems themselves upfront. Now people must go throw hellopeter to let a problem been fix. And believe I did contact the store myself about it. And the store reply was that they talk to the manager and the manager say there is nothing they can do about it, so I must contact the head office telephonic. I don't have airtime extra to use just to maybe find out problem will not be fix. Now here is the problem. I do have a debit order which going off monthly. And even so because there was in beginning a problem with money which didn't go off they increase the debit order after some threatening messages and the problem wasn't even my fault. I was changing some banking details. But they didn't put in throw from the beginning. And I stipulated in the signing that please please please don't try to detuct any money a day before month end even if month end is on Sunday. Because my salary been paying in my account on the last day of the month. So they went the one month and put the debit order throw on the Friday and my salary was first been paid in on the Saturday. Even so the last day of the month was the Sunday. So eventually it happen because the debit order didn't went throw my bank charge me a penalty fee of R150. When I contact the store they say they can't do anything about it. Like I say previously I did have the same problem so I did pay penalty because things didn't went throw and then like I say I was threatened by the store they will come and take my things back. Previously they finally fix things after my review to hellopeter. And because they want to say sorry apparently from them they give me a carpet. I did except that and say thank you. But I didn't want anything of them. I just want them to do things on the right way and just follow instructions which say for instants last day is last day. Not day before or whatever. It is a simple thing I did ask. Because I didn't want to pay extra everytime things isn't my fault. Can't they just understand it. And reading throw reviews of for instance the lady who say they didn't have money to give back so now they want to get money from people upfront maybe to have money to pay maybe other people back. I working extremely hard for my money and don't want to waste my money to pay extra penalty fee to my bank back. So please please how can we fix this problem. I am very disappointed in this kind of service. And can't wait that the 2 or 3 years must past that my account is clear and then definitely will close the account because seriously that is no way to treat customers and say o there is nothing to do about a problem. Changes very good that month end will be in next year again on a Sunday or so and then they just take or put debit order throw and no problem (they don't care) the customer can just pay the penalty fee to their bank. Not to worry at all about it. That is not how it is suppose to work. I was thinking a lot about this and that is why after talking to friends also and read the other comments I decided to wrote this again. And really hope they will fix the problems please.