Bad afther sales customer service.

I bought a four seater set at one of the Lewis stores and the one side of the seater is already sagging. Mind you I made this purchase in July of 2018. I went in to the Kuils River branch, this is where I bought it, to have the two seater collected for "repair" purposes. Its been a period of plus minus a month and still nothing has been done. Ms Du Plooi* is yet to send someone to collect the damaged item. I emailed their customer care team on the 1st of March 2019 and I still haven't received any feedback. I tried calling their Head office but the ladies keep on transferring me to the wrong section or drop the call.

I am so disappointed in the store. They are quick to take your money and quick to "advice" you to take a better option but drag the process off the afther sale.

It's not even a year and I am stuck with a damaged product. Its really frustrating. I would simply not recommend anyone to go to Lewis Kuils River!

The ironic part is that there is another furniture store situated next door to them. One would think they would go the extra mile for their customers! Mxxm