BAAAAD SERVICE NO URGENCY

my account was in arrears for a month, I called the lewis branch in roodepoort to get an account number on the 02/10/2017 and I was being put on hold from one employee to the other, I kept calling and leaving my details to be called back but no one did I then called again in the afternoon and spoke to Zondiwe and she said I should send PROOF of payment to her email address, I made a payment and sent the proof and got no reply, I have been trying to get hold if the store but the noise in that branch I Chaotic, I received a missed call from Sheila in Roodepoort and I called back and she kept saying she cant here me as the people the are making noise, I regret the purchase I made as Lewis employees are so unprofessional I am not sure if my payment has been received or not. so now I should ake time off from work to go to the store in person to ask a question since it cant be done over the phone..the staff is sooooo *********** and do not respect clients...With such attitudes from your staff no wonder the company has downsized, I will never ever make a purchase from this store ever again..I should have followed my instincts the day I walked in and found staff arguing in front of clients..