***** at Balfour branch Mpumalanga

Last month my sister went to Lewis to apply for an account. She was approved and everything was submitted. She told them she wants a tv. They told her it would be delivered. Days went by no TV. Head office called and asked her if she received the TV she said no. After that the branch called and told her that they couldn’t verify her employment so they can’t give her the TV. Last week she receives a statement that says she must pay the TV. She called the branch again and they told her that she mustn’t worry it will not debit. She logged an investigation yesterday with the head office. This morning 28 June they debited her account with an amount of R646,32. How? She didn’t receive the TV. So how is she paying for something she didn’t receive and qualify for.