Appalling

I bought a bed and dining table set at Bellville branch Dec 2019. The store took long to dilever the dining set so i requested the store to cancel the order. I was told they will do it till today im still waiting. I went to the branch umpteen times not being assisted, took it up with the complaint's team and they did nothing aswell, im getting mesages that im over due however ive been pleading with them to rectify this issue so i settle my account for the bed. This shop dont realise that this is a negative reflection to my credit score. Its a year later and im still waiting on them. Im taking this matter to the ombudsman and rest assured they will write this bill off coz a person can only take do much.