Hellopeter
Share Your Experience
TT
Tshepiso T

1 reviews | Active since Jun 2012

26 Jan 2024, 15:36

Appalling Customer Service

I went in at Lewis Dobsonville (Roodepoort) on the 15th of January 2024 to submit an insurance claim on behalf of my deceased grandmother. I submitted all the documents that the ladies at the store required, no feedback was given thereafter. I went into my account today and I see that the debit order has gone off, meaning that my claim hasn't been attended to yet. Please action and refund my ASAP!!!

0
Replies (6)
TT
Tshepiso T's update29 Jan 2024, 12:46
Reviewer Update
Mrs Grace Mosa Tlhophane - ID number ***
Lewis Stores
Lewis Stores's reply05 Feb 2024, 09:48
Official
Dear Miss Tlhopane

Our attempts to contact you have been unsuccessful
Please contact Carol on ***

Yours faithfully,
Lewis Stores
TT
Tshepiso T's update05 Feb 2024, 10:40
Reviewer Update
Hi Carol,

I cannot see what your number is.
Please call me back.

Thanks.

TT
Tshepiso T's update06 Feb 2024, 13:05
Reviewer Update
Good Day, can someone please contact me regarding my refund.



TT
Tshepiso T's update07 Feb 2024, 21:05
Reviewer Update
Hi Carol/Lewis

I'm still waiting for my refund.
Nobody has communicated with me since promised, regarding my refund. A lady from Lewis came to my deceased gran's home last week Thursday,requesting me to bring in a copy of my late gran's ID and my bank account statement that you debited.Documents were sent to your Dobsonville branch this past Monday.Also how do you ask me to call someone else for my refund when you work internally with them?What a let down yet again!
TT
Tshepiso T's update12 Feb 2024, 09:48
Reviewer Update
Lewis can someone please tell me when I should expect my REFUND?!