Angry Customer Of Lewis Stores Bellville

Lewis Stores Bellville(Bellville Station Branch) In November last year I opened and account at the store to purchase a few goods. When I walked into the store the staff almost physically pulled and shoved me around for the sale. I then eventually purchased the goods.

Before my first payment was made I started receiving calls everyday from the branch asking when I was going to pay my account, as if I had already missed payments.

The staff at this store is so unprofessional when calling, they even made ****** comments to other staff members whilst on the phone with me. I then requested not to be called anymore, where the manager Cleo promised this is in order.

When the lockdown started in March 2020 I called the branch to make payment arrangements as I was placed on unpaid leave. The manager then told me to email my letter from my employer confirming that I'd been placed on unpaid leave and she would ensure that an insurance claim is logged. A few days later someone from the branch called me to request payment, I then explained that I have sent my letter to the manager, Cleo and she said she would submit it for an insurance claim. The lady that called said there was nothing loaded on the system and I needed to make a payment. 2 days later someone else calls me from the branch requesting payment and I explained myself again and she also said there was no notes on the system. By then I was so frustrated and decided to contact the head office. Head office then also advised my account was in arrears and that no payment arrangements were made, but I contacted the manager and she said she had made the notes. Lewis Stores Bellville then continued to harras me for payment even though I was ensured by head office that the branch would not contact me and that by then an insurance claim was logged and that the insurance would pay the arrears amount. Which they then did. Even though that was done I was still receiving calls everyday and by now I was really frustrated and started being a bit edgy and telling them that someone is not doing their job.... When I was then told by the lady called Sherry "betaal net jou f***en account dan Sal ons jou nie bel ni". How can you even speak to someone like that? I have since blocked all their numbers from my phone as I pay my account every month and they just do not update their system. So can someone tell me who is not doing their jobs?