***** and ********* behavior from Lewis

My mother bought a stove at Lewis Kwa-Mashu store and because it was the wrong stove for her built-in's she decided to return it on that same day. She was then told to send her documents for a return of her money and that this process will take 7 days. This happened last year, 2024 December 18. To this day Lewis has decided to ignore all emails with regards to this enquiry. The documents were emailed on the 31st of December 2024 and this meant that the money would be at the latest paid on the 10th of January, it's the 20th now and nothing. I am very disappointed at Lewis because my mother is a pensioner and they don't seem to appreciate what it took for her to afford to spend that money at their shop. This is the last time she spends her hard saved pension money on them ever.