After Sales service very bad

Item: Lewis Stores
Rating: 1
Author: Rishi K

We purchased a Restonic Ambassador Dream To Airzone mattress and base set in November 2012 from Lewis Stores in Howick, Kwazulu Natal, and we are noticing the mattress is starting to sink on the left hand side. Sent an email to info, two days ago and never recieved a response as yet. Called Restonic and they said we must speak to Lewis so we called Lewis and they said must speak to Restonic. We now live in Durban. I know this has a 7 year warranty but is this how we are treated when we are trying to get our mattress sorted out. No one wants to respond. Hopefully we get a response from this.

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Replies (2)

Rishi K's updateReviewer Update

25 May 2018, 13:50

Mummy Ramsingh from Lewis in Howick has been exceptionally professional in getting our problem escalated. Spoke to her last week and ever since we have received follow up calls from Lewis and they have come to look at the bed. Mummy Ramsingh is an asset to Lewis as she demonstrated absolute 110% commitment to resolving our issue. We thank her Immensely as she has restored our faith in Lewis. Also Sadia Ely from Lewis headoffice has assisted us alot by calling me and also escalating my problem. To both these ladies i say a big thank you.

Rishi K's update25 May 2018, 13:50

Reviewer Update

Lewis Stores's replyOfficial

28 May 2018, 06:52

Thank you for bringing the above to our attention.

Lewis Stores.

Lewis Stores's reply28 May 2018, 06:52

Official

Thank you for bringing the above to our attention.

Lewis Stores.