Account Settlement & closure

I'm resulting to this as my last option, I dont have a long message. I have 3 accounts in areas with lewis that I would love to close no later than October. Been making endless efforts to get you guys to contact me & send me the statements so I can settle & close these accounts but no response on email & when I called your head office several times I was promised that you would tell your collection department to contact me. It's been 3weeks now. If you not interested in my money, no problem. Close the accounts & help me with the settlement letter. I'm really exhausted of chasing after you guys.