Absurd customer service

I am absolutely disgusted with the customer service I have been battling with your Watergate Branch. I honestly should’ve known I was about to have problems with this people, there was absolutely no structure whatsoever. I am a customer since November 2021. When I purchased the good the branch was having trouble with their card machine to set up a debit order. At the time I got paid on the 27th of each month. Well, the month went by and it was arranged they would come to my place to set it up. They eventually came in December to collect the cash because as promised they did not pitch. The debt order was eventually set up after another payment was missed because they did not pitch. In March 2022 I received a call from the BM Pauline because I skipped 2 payments, I advised i need to change my debit order date as I now started a new job and I also want to increase the payments. I had a total of 5 people calling me in ONE month asking me the same thing and this is not the call centre this is the branch, so HOW is there no communication. Nobody pitched for the debit order i advised I am working completely different shifts now and i cannot make it to the store. I was ensured they would come. On the 23 April was the last appointment I made, and nobody pitched. In the 1st week of May I received yet again another call for the same purpose also receiving threats saying the goods will be collected. I crossed questioned the BM and she was in complete in denial telling me her driver was at my place on the 23/04 and that its noted down. She even tole me all calls are recorded, and they do communicate with each other. Also saying that with each call they make its noted down on the system etc.. She was so hostile over the phone not wanting to understand the point I am trying to make. She ensures me she will collect the money on the 14/04 and also have the card machine. Oh well!! on the 13/04 I received yet another call from the branch demanding that i have the money ready that very day after we already had an agreement, and this is the day myself and Pauline had a disagreement over the phone because I asked the guy to hand the phone to her. She then told me he only called to make sure the 15th is still okay. after I told her he demanded he collect that day (13th) she said she will deal with him. She then called me on the 14th to ask if she can collect the Monday because the guys are all on the road. I told her I have the money, so she needs to come as we had an agreement. She eventually showed up on the 14th WITHOUT the card machine and had some silly excuse as to why she didn’t bring it with, at this point I was so annoyed with this lady. Like how is this okay man. I get that I need to make sure I make payments on my account, but I mean I keep making arrangements and I work 6 days a week with shifts included. I explained all this but as soon as it comes to payments they’re on the phone! I for real got a call again on the 24/05 front he regional manager asking me about payment and the debit order. I HONESTLY gave up! I told her I will no longer answer any calls from them and set up ANOTHER arrangement for the debit order as well as the money to be collected on the 26/05. I promise you I got another call from the store today asking me if I am at home as they want to collect, and I have an arrangement for 7pm this evening. WHERE is the communication?? the customer service?? the Etiquette?? I am so so sorry and upset that I opted in for this. This is absurd if you ask me. Pauline needs to get herself as well as her store in order!