MM
Mapule M

1 reviews | Active since Feb 2016

17 Feb 2016, 08:16

A year of complain

I bought a fridge with Lewis K.I.C water dispenser and encountered a few problems with it first it was the door that couldn't close well and could see the light through it they sent a guy to fix it he came and just poured hot water over and then I realised that the food was not getting cold even the water I turned it up to 7 then it worked but winter time they will get frozen and burnt the globe and the ones i replaced with I talked to Zodwa and she did lay a complae but till today I haven't got a replacement I even stope paying them cause I felt I was the only one keeping to the contract they were ignoring my consumer rights please help me to get a new fridge or they take this one and give me back what I have paid for it cause it looks like they not willing to hear me and give me a new fridge cause its almost a year I have been complaining about one thing over and over again

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Replies (1)
Lewis Stores
Lewis Stores's reply22 Mar 2016, 09:44
Official
Hello Mathulani,

***

Please be advised that this matter have been resolved amicably.

We have contacted the customer who confirmed the above and that she is satisfied .

We thank you for bringing this matter to our attention.

Yours faithfully,

The Lewis Group