CW
Caroline W

1 reviews | Active since Oct 2020

14 Oct 2020, 16:44

A Total Nightmare

I opened an Account in 2018 and bought a Washing Machine for my Mom. I settled a few days afterwards. Wanting to help my Mom who is and Pensioner, but that was the beginning of her Troubles. The Machine been reported 4 Times and you have to wait for two weeks before they come to collect it. Had I known this I would have took my hard earned money and spend it somewhere else. I reported the machine last month and it was eventually collected for 'repairs' but its still in the same condition. Such a Beautiful Machine such a disaster. This experience left a Bitter Taste in my mouth.

Megan van Wyk is really going above and beyond to assist but she can only do so much. One bad experience will overshadow the good ones and my mom whom I wanted to help is really at her Wits....

No Lewis -Welcome Home!!!!!!!! Its Lewis Run Away!!!!!!!!!!!

0
Replies (3)
Lewis Stores
Lewis Stores's reply14 Oct 2020, 17:32
Official
Thank you for bringing the above to our attention.

The Lewis Team.
Lewis Stores
Lewis Stores's reply16 Oct 2020, 16:57
Official
Dear Miss De Wee,

Please be advised this matter has been amicably resolved

Regards,
Carol
CW
Caroline W's update20 Oct 2020, 14:33
Reviewer Update
Dear Carol

Many Thanks for the assistance, My Mom received her new washing machine. She is happy and had 2 washes since it was delivered. Satisfied with the help, and she is smiling.

I am really happy and humbled by the quick response to my query.

Regards
Caroline