A formal complaint has been filed against Ms Mabaso and Mr Ndaba at Lewis (Jozini))

A formal complaint has been filed against Ms Mabaso and Mr Ndaba at Lewis (Jozini))

Khalazile Masondo Tue 4/1/2025 5:44 PM Show all 3 recipients To: Lewis 1081 Jozini <***>; Customer support <***>; ... Show all 2 attachments (341 KB) It is regrettable that you are only providing follow-up after I have repeatedly requested your assistance with your incomplete , Mr Ndaba. I have provided my banking details and a copy of my ID for your processing with the refund.

Lewis 1081 Jozini <***> Good day Colleagues May you kindly assist me if there is a way to assist the customer, as I am unable to process it from the branch level. There are no documentations brought and he refused to get them for me. He called and asked me to do a follow up on his Tue 5:02p

Khalazile Masondo ID *** Tue 9:43a

Customer support <***> Good day Please provide us with your ID number for us to assist you with your query. Kind regards Amanda Vollenhoven From: Khalazile Masondo <***> Sent: Monday, 31 March 2025 22:07 To: Customer support <***>; Tue 8:24a

Khalazile Masondo Mon 3/31/2025 10:07 PM To: ***; ***; Greetings

I express my profound regret for the situation where these individuals have refused to reimburse me for the amount of R2000, which was paid through Laybuy. On the 15th of January 2025, I initiated a Laybuy with your store at Jozini. I selected a bed worth R6500 and placed a deposit of R1000 to begin my Laybuy middle February I paid R1000 to make a total of R2000. However, due to unforeseen circumstances, I have decided to withdraw my Laybuy. On March 31, 2025, I made a visit to the store to inform them that I had the intention to cancel the Laybuy transaction. Ms. Mabaso store manager declined to proceed with my refund, insisting that I provide an affidavit that does not conform to your refund policy and procedures. It was advised to engage with Mr Ndaba via his mobile phone number ***. The level of behavior exhibited by this gentleman towards me was accepted. Both individuals failed to adhere to the company's policy of a refund to meet my expectations. Consequently, I request you to implement the internal process to initiate an investigation into the possible misconduct towards your competent managers. Furthermore, I would like to escalate this matter to the board for refusing to reimburse my funds.

Lewis stores continues to be a prominent brand that provides furniture to the community. We must not allow individuals to undermine the company and misrepresent the company, Mr Ndaba and Ms Mabaso.

I look forward to receiving my money back within the stipulated time frame, without any interference from Mr Ndaba or Ms Mabaso. This money remains solely my responsibility.