LN
Lucy N

1 reviews | Active since Jul 2013

08 Feb 2021, 18:14

A Company who is uneducated on the POPI ACT.

POPI ACT violation at Lewis store is nothing. They do not obey the government and also believe they are the kings of the consumer law. I honestly now give up with them. In covid times they are going to my mothers flat and get information on my husband. They work after hours and are allow to go around like the police to find us when they have customers details. They also telling family members and friends about our personal affairs but by law even being a wife does not give me rights to my husband's personal affairs. They are desperate and sell cheap **** and worry us for monies for furniture that is dangerous and I truly mean that. If anyone wants pictures of the junk we bought can contact me. Lewis come get your **** from my house and give me my full refund. I called the store today to speak things over but the manager says she has all the rights to send our people to our friends and families houses in covid times and infect my mother who is 70. No screening was done for the lady who went and she works and has her own life but went to my mothers house and could infect her. The manager was rude and did not know what is the POPI act. When I told her to pick their broken stuff back and give me the balance I will then own on the bed, she said don't you tell me what to do. Aren't they suppose to listen to customers and clearly she can speak to me cause they speak to everyone about my husband. She is brainless and I just want this rotten shop to pick their **** up and leave us alone. I will be taking this further Thandi who does not know the POPI AcT but is a manager. You are a joke just like the lady who went to my mothers house. Yourll ever contact my family and friends I will make sure yourll get that 10 million fine.

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Replies (5)
Lewis Stores
Lewis Stores's reply08 Feb 2021, 19:16
Official
Thank you for bringing the above to our attention.

The Lewis Team.
Lewis Stores
Lewis Stores's reply09 Feb 2021, 08:24
Official
More information was requested via email.
Lewis Stores
Lewis Stores's reply09 Feb 2021, 09:19
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is:  708696
Lewis Stores
Lewis Stores's reply11 Feb 2021, 08:35
Official
Dear Mr Naidoo,

Please be advised the matter has been resolved

Yours faithfully,
Lewis Stores

LN
Lucy N's update13 Feb 2021, 12:20
Reviewer Update
This matter has not been resolved. Empty promise is what got uu no payment. Now I still have a stove that four plates but only one works and it shocks us. Now is that not dangerous and hour russell Hobbs kettle is melt after two month use as it was kept way. Now it is only fair that url repaired this stove and it's doing the same thing that your replace it now. Your **** to my husband well his not cooking. I will not stop it I get better quality products or pick up this ****. Simple. Even the plate of the microwave does not fix but I'm not added that on. Plse I am still reporting url to the ombudsmen for the POPI act. Stop speaking lies to yourselves.