2nd time to complain about the same poor service from LEWIS

8 Months ago i had my Fridge that was faulty swapped out by Lewis, Parow. It was under warranty. It took 5 months to accomplish this since the day i reported it faulty. This time AGAIN the fridge is faulty within the warranty period. And AGAIN it has been 2 months since this has been reported. AND IT IS STILL NOT REPLACED. There is always an issue with getting back to me. Then this one is on leave, then that one is out on lunch. Leave a message and we'll get back to you. We'll phone you tomorrow. Ha ha. This NEVER happens. After complaining on HelloP the first time, it was resolved within a week. Why do i need to do this again? Lewis, Parow has got a problem!