24 DAYS HAVE PASSED AND I STILL HAVEN'T RECEIVED MY REFUND AFTER SETTLING MY ACCOUNT WITH LEWIS STORES

I settled my account with Lewis stores on 20 January 2025. However Lewis stores still debited on the 23rd of January. I went in to the branch in Paarl for the refund on Monday 26 January, which I spoke to Candice and she informed me that the debit would be refunded within 5-7 business days. Today is the 16 of February 2025 and I haven't received my refund, already 15 business days have passed, and I went to the branch on 3 separate occasions to get information on why this is taking so long as I gave all the necessary documents on the 26th of January already. Candice explained that she emailed everything on the 27th of January and should have been paid out already (day being 9 February 2025) and also told me that I would receive my money within 24 to 48 hours. On 12 February I went back and this time she told me that she does not know why I have not received my money and if she does not get back to me within the same day ,I have to go back the next day to speak to customer care. Friday 13 February I went back again and spoke to customer care, Jaden, which then he explained that there is no refund logged with my ID number and name. He explained that this will have to take another 5-7 business days. (Call ***) I wanted to formally complain immediately but Candice at the store told me to wait for the call from the agent.

Now the funny part is I am waiting for an agent to get in contact with me regarding my refund but rather got a sales pitch that I am qualifying to take up more credit. I DON'T WANT IT, NOT WITH THIS TYPE OF SERVICE. I want my money