Would not recommend buying via Levi's Online store

Item: Levi's
Rating: 1
Author: Liam B

Ordered for the first time on Levi's store online on 27 June 2024 for 2 items - order 28835

Since then I have received no emails, SMS or phone call updates and clearly there is no stock to fulfill my order as the items have not even shipped.

I have called the "support" line multiple times and I receive the same update my case is escalated but I still am yet to receive any response to the multiple emails I have sent via the "contact us" link on the website.

I have bought online in South Africa via many different companies big and small, and have never received such disappointing service like this, especially from such a big company. If there is no stock then just cancel and refund me so I can buy through another company. Buying the same items through Superbalist or Bash would probably be 10x quicker anyways.

Helpful (0)

Replies (2)

Levi's's replyOfficial

08 Jul 2024, 12:05

Thanks for getting in touch. Sorry for all the trouble caused with this purchase. I look forward to making this right, and my apologies again for this experience & I will reach out to the online platform to find a resolution.

Levi's's reply08 Jul 2024, 12:05

Official

Liam B's updateReviewer Update

10 Jul 2024, 11:06

Hi there thanks someone did message on Monday however I got no reply since then after asking for a refund back. Was this received because a refund doesn't take that long to process.

Liam B's update10 Jul 2024, 11:06

Reviewer Update

Hi there thanks someone did message on Monday however I got no reply since then after asking for a refund back. Was this received because a refund doesn't take that long to process.