The WORST Levi’s Experience

THE WORST EXPERIENCE ever with their online store!!! I’m livid to say the least!!! I ordered on the 18 September 2025 , a total 5 jeans - and I had to countless times call and email to check what the issue was?? “I’ll find someone to call you back…” was the ringtone of their response every single time. Until I found a lovely gentleman, Kieran , from the Levi’s store in V&A Waterfront, who took my details and escalated it on my behalf. I magically got a call on Monday morning, 29 Sept by Adrian Louw who then gave me a reason saying the reason my order has not been shipped, is because 2 of the 5 jeans were sold out. But ZERO COMMUNICATION. ZERO UPDATE. ZERO EVERYTHING! Instead , I was the one getting a headache from all the follow ups I had to do. Fine. We reach a consensus that I don’t want a refund, I was different jeans to replace the ones “out of stock” . I’m quoting “out of stock “ because I went online, and found that the jeans he was saying were out of stock WERE STILL AVAILABLE ONLINE!!’ How crazy??? He sent me an email, and I responded a day or 2 later with the replacements & guess what??? He went quiet on me. He’s “always in a meeting, he’ll call me back he’s on lunch , he’s off today let me take a message” and STILL no feedback!!! I’m ****ED AS HELL. 3 weeks full now, no Jean, no new developments, no nothing - but they took my money.