Terrible customer service & don't receive items you've paid for

I placed an order over a week ago and I am incredibly disappointed with their service. Not only have I not received my parcel, but I haven't received any updates or information regarding my order status. The lack of communication is completely unacceptable. As a customer, I expect at least some transparency and communication when it comes to my purchases. This experience has left me frustrated and wondering if I'll ever receive my order. Levi's needs to significantly improve their customer service and communication if they want to retain loyal customers. I will not be supporting this brand again.