Seven weeks, 6 phonecalls and various ignored emails and I still haven’t been refunded for THEIR error

I placed two orders with Levi’s in the beginning of December. A few days later I received an email stating that the item was out of stock and that the order had been canceled. Upon cancellation, I received a voucher which can be used on the Levi’s site. I then called the call center who told me that the item had been damaged and that they can change the voucher to a refund into my account which had been used when checking out.

I then waited a week before I called again due to the refund not having reflected into my account and was told that this was due to there being skeleton staff due to the festive season. I understood this and waited another week before calling again where the same reason was given to me.

A month after the order had been cancelled, Levi’s refunded the total amount of the order instead of just the amount for the item which was out of stock. Shortly after this they had taken that total amount back out of my account, leaving me in the same situation I had been in for the last month, without my refund.

6 weeks and about 5 phone calls later, I called yet again and was told that they sent an email to me stating that my bank account was not receiving/ rejecting the refund and i was to resend my banking details in order to verify this account. I don’t understand how this is the case as they have previously refunded me the incorrect amount into my account? Regardless of this, I sent this through to them and received a reply stating that my refund will be processed shortly, which it was not.

I was also promised a call from a manager to escalate this matter, which also did not happen.

I cannot believe that it can take such a large company so long to refund their customers.

Seven weeks and about 6 phone calls and a few ignored emails later, and my refund has still not been processed. This is theft as they are keeping money which does not belong to them and is not owed to them.

I would not recommend buying from them as they do not care about their customers and are not concerned with you once they take your money out of your account, even if it is THEIR error. I will not be buying from them again and will make sure that nobody I know does business with this company.