JT
Johannes T
1 reviews | Active since Feb 2025
15 Sept 2025, 16:46
Request for a refund.
Greetings Levi's South Africa.
Name: Tsotetsi Thabiso
On the 9 September 2025. Performed an online purchase for a Denim Jacket that was costing R1699.
Funds were debited from My Discovery Account. But didn't receive any order number. Then I attempted to retry reordering and again another R1699 was taken out of my Discovery Account by Levi's South Africa. As things stands Levi's South Africa debited a total amount of R3398 which I disputed for a refund. I've emailed them my Bank Statement as proof.
I'd like to know what's the latest feedback. I need to use these funds for other commitments.
Thank you in advance.
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Replies (3)0
Replies (3)
Levi's's replyOfficial
15 Sept 2025, 18:34Hi Johannes, thank you for reaching out to us. Following your conversation with our online team this morning, we kindly ask for your patience while they follow up with Peach Payments, as this matter needs to be investigated thoroughly. Your funds will be released promptly once the team identifies the issue. We appreciate your understanding and patience in the meantime. Apologies for all the inconvenience this matter caused on your end.
Levi's's reply15 Sept 2025, 18:34
Official
Hi Johannes, thank you for reaching out to us. Following your conversation with our online team this morning, we kindly ask for your patience while they follow up with Peach Payments, as this matter needs to be investigated thoroughly. Your funds will be released promptly once the team identifies the issue. We appreciate your understanding and patience in the meantime. Apologies for all the inconvenience this matter caused on your end.
JT
Johannes T's updateReviewer Update
17 Sept 2025, 11:16Hello Levi's South Africa
It's being 8 days since I disputed for a refund. Everytime I'm calling your Customer Support Service I get the same answer, that they're waiting for a feedback. These thing is unacceptable and wrong. I've provided my Bank Statement, So now how long must I wait. Next time I'll go to the Police Station to report these matter. Because even Discovery Bank has launch a dispute on my behalf with your team.
I really don't understand what's the delay is all about.
It's being 8 days since I disputed for a refund. Everytime I'm calling your Customer Support Service I get the same answer, that they're waiting for a feedback. These thing is unacceptable and wrong. I've provided my Bank Statement, So now how long must I wait. Next time I'll go to the Police Station to report these matter. Because even Discovery Bank has launch a dispute on my behalf with your team.
I really don't understand what's the delay is all about.
JT
Johannes T's update17 Sept 2025, 11:16
Reviewer Update
Hello Levi's South Africa
It's being 8 days since I disputed for a refund. Everytime I'm calling your Customer Support Service I get the same answer, that they're waiting for a feedback. These thing is unacceptable and wrong. I've provided my Bank Statement, So now how long must I wait. Next time I'll go to the Police Station to report these matter. Because even Discovery Bank has launch a dispute on my behalf with your team.
I really don't understand what's the delay is all about.
It's being 8 days since I disputed for a refund. Everytime I'm calling your Customer Support Service I get the same answer, that they're waiting for a feedback. These thing is unacceptable and wrong. I've provided my Bank Statement, So now how long must I wait. Next time I'll go to the Police Station to report these matter. Because even Discovery Bank has launch a dispute on my behalf with your team.
I really don't understand what's the delay is all about.
Levi's's replyOfficial
18 Sept 2025, 13:05Hey Johannes your refund has been processed successfully
Levi's's reply18 Sept 2025, 13:05
Official
Hey Johannes your refund has been processed successfully