1 reviews | Active since Dec 2016
Rejected refund
I bought jeans at levis on the 3rd of November, their return policy is 14 days. Today on the 16th November I returned the jeans because I never wore them for the intended event. I was told the jeans looked like they have been worn cos they had some particles that only appear after a wash, next option is taking their jeans to a quality assurer and the process takes 6 working weeks. I have never heard of such a policy nor do I trust it. This basically means my money is gone bacause if someone bought and returned those jeans before me while someone did not pick that up, it is my monrey that goes to the drain. As someone who has bought multiple items at their outlets, they have lost a customer. It won't be much for a big company like them but they still won't see my money again. I also feel like some of the situations depend on who it is. For one I was asked about the tags, why did they sell me the jeans with no tags?
To even be told I can get a refund after complaining only to be told the jeans are worth more than taking them for quality check also goes back to the part about how it depends who is asking for a refund because why could I not get it there and there? Did they not know then that the quality check process is costly. This bs story about taking the jeans for quality checks which are from a factory shop which already has merchandise with quality issues makes me wonder if these jeans would have even been taken for assessment.
Your service is disappointing, Luckily I won't have to endure that again!
To even be told I can get a refund after complaining only to be told the jeans are worth more than taking them for quality check also goes back to the part about how it depends who is asking for a refund because why could I not get it there and there? Did they not know then that the quality check process is costly. This bs story about taking the jeans for quality checks which are from a factory shop which already has merchandise with quality issues makes me wonder if these jeans would have even been taken for assessment.
Your service is disappointing, Luckily I won't have to endure that again!