DK
David K
1 reviews | Active since Dec 2014
06 May 2025, 12:45
REFUND STILL NOT RECEIVED- 1 MONTH
RMA*** - order LSSA-46413
I recently purchased a shirt which ended up being to big for me and immediately processed a refund with Levi's...Bear in mind their refund policy states 3 to 5 working days... its now been a month... granting grace to them because even after processing a refund it should not take longer than 10 days. I've sent numerous emails and have a trail for all my correspondence, even with an acknowledgement of my banking details from them, but still no refund received... the purchase experience is so smooth, but this refund experience has been extremely stressful. I need my funds returned asap and for someone to take responsibility for this unnecessary delay.
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Replies (3)DK
David K's updateReviewer Update
10 May 2025, 16:21No acknowledgement... No response... No refund... Service is really poor
DK
David K's update10 May 2025, 16:21
Reviewer Update
No acknowledgement... No response... No refund... Service is really poor
Levi's's replyOfficial
11 May 2025, 11:19 Thanks David for getting in touch , apologies for any inconvenience with your online refund the online team is working on it.
Levi's's reply11 May 2025, 11:19
Official
Thanks David for getting in touch , apologies for any inconvenience with your online refund the online team is working on it.
DK
David K's updateReviewer Update
03 Jun 2025, 13:432 months and still no resolution - no refund received after numerous promises and even claims that the refund was done by Levi's Customer Services manager Adrian Louw... all lies... no pro-action from the side of Levi's, only reaction days later with false promises. this customer experience or lack thereof has been regrettable.
DK
David K's update03 Jun 2025, 13:43
Reviewer Update
2 months and still no resolution - no refund received after numerous promises and even claims that the refund was done by Levi's Customer Services manager Adrian Louw... all lies... no pro-action from the side of Levi's, only reaction days later with false promises. this customer experience or lack thereof has been regrettable.