Refund

"I logged a return for items purchased at the beginning of November 2025. I submitted the return the day after the delivery. The store received my return on the 11th of November, and the email I received clearly stated that my refund would take 5 to 7 days.

After the 7 days had passed, I wrote an email enquiring about my refund as I had not received it, but I received no response. I then decided to call, and I was told that my refund was unsuccessful because I had used Zero Pay, and that I should send my bank account details.

On the 21st of November 2025, I sent them my bank account details. Since then, I have called them three times, and each time I am told that the refund has not been processed and that they will follow up with the accounts department.

Today is the 5th of December 2025, and I am still awaiting my refund.