Refund

I went to Levi’s retail crossing on the 19th to return two jeans, till this date the 24th of October 2025, my refund to my Pay Just Now account has not been processed. I had to call the store numerous times to find out what the delay is but the staff there really seem *********** as from onset they advised that they do not know how to process a Pay Just Now refund and the manager had to be called on Sunday. Usually such refunds are instant but to date nothing has been done. I’ve been dealing with Mbali who has been giving me run arounds with no sort of resolution to my issue. I really do not understand what the delay is as it is just a mere refund which needs to be provided. On Monday I might even be billed by Pay Just Now since that’s my payment date for jeans that I don’t even have with me. Can this issue please be resolved before I escalate it even further, because there is no ways that I will go to Retail crossing to collect a slip and then go all the way to Fairlands to be refunded for my remand balance as Mbali stated. This is a total inconvenience for the customer. Please kindly sort it out as it is not my fault that your system isn’t user friendly. Now I have to incur transport cost going up and down whilst one store can merely refund me.

Can I please get my refund.