Quality and service.... POOR

This is my second review on the same issue, I posted a review last week, and Levi was very efficient in replying that I should send my contact details and they said they will phone me within 24 hours. Yeah, that did not happen.

Therefore, I post my unhappines about their quality again and now my unhappiness about their service......

I bought my levi shoes on July/August 2017.

I wear them often in winter but never during summer. It is 10 months after the purchase and I might have worn them anything between 20 and 30 times.

See attached the photo of the left shoe inside. The back part cracked and is hurting me so much that I am unable to wear them anymore. My shoes are still in such a good condition but just because the one shoe hurt me so much I am unable to wear them. So unhappy about that. It is only the one side. And I loved my shoes so much but if this is the quality I will not buy a pair again.

Levi is such a good brand but clearly not in this case. Very unhappy.