Poor quality and poor customer service!

I am writing to express my dissatisfaction with the quality of your 510 jeans, which we have purchased over the past year. Unfortunately, we have experienced recurring issues, as four pairs have ripped in the crotch area within just a month or two of use. This is completely unacceptable.

We have already returned a pair, and most recently, we took another pair back to the Menlyn branch last Monday. As of now, we have not received any feedback regarding this return. Additionally, we were disappointed to be advised to try a different cut instead of addressing the quality concerns with the 510s.

My husband and I then sent an email to Levi’s customer service, received reference numbers but to date NO response. I sent a email on 1 November (***) and my husband sent an email on 18 November (***). Very unprofessional service.