Poor customer service

I bought a pair of Jeans in the Menlyn store, owned it for about two months, and the jean ripped. My frustration is with the customer care. I have been contacting a lady by the name of Thando, which deals with these issues (I was referred to her by the online department). I was requested to send photos via emial. I did that. I got no reply. After trying to phone for a week (she seldomly answers the phone, and does not phone back), I got hold of her, and she promised me that the jeans will be picked up for review on Monday. We are at Thursday, and again, not contact. I have been trying to call for reaction, and guess what, no answer...

Come on Levi, we pay expensive amounts of money, as we know your jeans are quality. Please regain my trust in your product, and your service.

You are welcome to call me